Returns and exchanges




If, when you receive your order, you are not satisfied, you have a period of thirty days from the date of receipt to exercise your right of return.






Changes




You can only exchange an item for the same one in a different size. Please specify the size you wish to exchange the item for. If you prefer to exchange for a different item we recommend to make a return and order again.






Returns




In case of return, shipping costs will not be refunded. Likewise, the costs of collection will be borne by the customer (with the exception of defective products).




The refund will be made to the buyer's credit card (Paypal account).




Items purchased online can also be returned to our store at C/Almendro, 4. 28005 Madrid within the specified time frame.




The item must be returned new and unused with the original packaging and within 30 days from the day of receipt.






Defective article




An article is considered defective if they are received with the defect, if the defect is a result of use will not be considered defective.


If you want to return a defective item please note that it will only be replaced with the same item in the same size.




Shipping address:


C/Dels Lledó, 10 bajo. 08002 Barcelona






European Union Resident Taxes




The prices of the products that are for sale in our e-commerce stores include the Value Added Tax (V.A.T.).




Residents in non-EU countries




We remind you that the prices indicated for shipping costs do not include import taxes (duties), which will be paid in cash at the destination by the recipient of the goods. The purchase system is subject to the legislation in force in Spain, therefore sales operations will be understood to have been carried out at the address of ROBERTO & VICTORIA - ROBERTO CARRASCOSA SALMERÓN C/ Dels Lledó 10. bajo 08002 Barcelona.




At the moment we do not ship to the Canary Islands.






Information Security




All transactions through our online store use a secure connection that encrypts your personal data through the SSL protocol, which ensures the safe transfer of information on payment methods, your credit card or bank account data, as well as your order information over the Internet. You can recognize a secure page in your browser in the web address field by the protocol https:// and the lock symbol on the left side.




The encryption key of the SSL protocol we use is of the type RSA CA 2018.




The following data is encrypted:




Personal data (address, telephone number, etc.)


The selected payment method


Order information, i.e. product data


All our systems are insured against damage and loss, illegal access, manipulation and proliferation of your data by unauthorized persons. However, always treat your data confidentially and close your internet browser window after finishing your purchase with us, especially if you share your PC with other people.




Methods of payment


Credit card - You can pay with Visa, Eurocard, Mastercard. Visa and Mastercard are verified by a secure code. Payment will be made at the time of purchase.




Paypal - You can choose to pay by credit card or PayPal.










PRIVACY POLICY




In order to buy in www.roberto-victoria.com all user will have to register previously and will acquire the condition of Client. The data provided will be stored in the ROBERTO & VICTORIA - ROBERTO CARRASCOSA SALMERÓN database, with tax domicile in Barcelona (Spain), calle Industria 7, 3º, 2ª, postal code 08037, with NIF number 14587449K, whose purpose is to process the client's order and make their next purchases easier and faster. With the communication of your personal data you will open an account with ROBERTO & VICTORIA and in case you wish to purchase any article in the future, we will already have your data.




In addition, if we have your consent, we will use this information to inform you by e-mail and/or post of new products, special offers and news related to the products offered on this website, particularly those related to ROBERTO & VICTORIA.

ROBERTO & VICTORIA guarantees that the data provided by customers will not be shared with third parties or companies. The data provided will be collected on the ROBERTO & VICTORIA server using SSL protocol and its transmission will be encrypted, guaranteeing the confidentiality of the data. The server automatically recognizes: the IP address, date and time of entry and exit from the web page, as well as the files it has downloaded.




The personal data received will be treated in accordance with Organic Law 15/99 of 13 December on the Protection of Personal Data and other concordant regulations in force in Spain. Users of this website may at any time access, rectify and cancel the data included in the registration form in writing, by e-mail to info@robeto-victoria.com or by post to the address of ROBERTO & VICTORIA, calle Dels Lledó 10, 08002 Barcelona.




PLEASE CONTACT US:



For any doubt, problem or need of assistance during your order, please contact our support team by e-mail info@roberto-victoria.com or by phone +34 676544892