Purchases, changes and returns

Returns & Exchanges

If when you receive your order you are not satisfied, you have a period of thirty days, counting from the date of receipt, to exercise the right of return.


You can only exchange an item for the same item in a different size. Please specify the size for which you wish to exchange the item. If you prefer to exchange for a different item, we recommend making a return and ordering again.


In case of return, shipping costs will not be refunded. Likewise, the collection costs will be paid by the client (with the exception of defective products).

The refund will be made to the buyer's credit card (Paypal account).

Items purchased online can also be returned to our store at C/ Dels Lledó, 10. 08002 Barcelona within the specified period.

The item must be returned new and unused with the original packaging and within 30 days from the day of receipt.

Defective item

An article is considered defective if they are received with the defect, if the defect is a consequence of use they will not be considered defective.

If you want to return a defective item, keep in mind that it will only be replaced with an equal one in the same size.

Shipping Address:

C/Dels Lledó, 10. 08002 Barcelona

Resident Taxes in the European Union

The prices of the products that are for sale in our e-commerce stores include the Value Added Tax (VAT).

Residents in non-EU countries

We remind you that the prices indicated for shipping costs do not include import taxes (tariffs), which will be paid in cash at destination by the recipient of the merchandise. The purchase system is subject to the legislation in force in Spain, therefore the sales operations will be understood to be carried out at the address of ROBERTO & VICTORIA – ROBERTO CARRASCOSA SALMERÓN C/ Dels Lledó 10. 08002 Barcelona.

At this time we do not ship to the Canary Islands.

Security of the information

All transactions through our online store use a secure connection that encrypts your personal data through the SSL protocol, which guarantees the secure transfer over the Internet of the information of the payment methods, the data of your credit card or your account banking, as well as the information of your order. You can recognize a secure page in your browser in the field of the web address by the https:// protocol and the lock symbol on its left side.

The encryption key of the SSL protocol that we use is of the type RSA CA 2018

The following data is encrypted:

Personal data (address, telephone, etc.)

The selected payment method

The information of the order, that is, the data of the products

All our systems are insured against damage and loss, illegal access, manipulation and proliferation of your data by unauthorized persons. However, always treat your data confidentially and close your internet browser window after completing your purchase with us, especially if you share your PC with other people

Payment methods

Credit card – You can pay with Visa, Eurocard, Mastercard. Visa and Mastercard are verified by a secure code. Payment will be made at the time of purchase.

Paypal – You can choose to pay by credit card or PayPal.


To buy at www.roberto-victoria.com, all users must register in advance and acquire the status of Client. The data provided will be stored in the database of ROBERTO & VICTORIA – ROBERTO CARRASCOSA SALMERÓN with tax address in Barcelona (Spain), calle Industria 7, 3º, 2ª, postal code 08037, provided with NIF no. 14587449K, whose purpose is to process the Customer's order and make their next purchases more easily and quickly. With the communication of your personal data you will open an account with ROBERTO & VICTORIA and in the event that you wish to purchase an item on the next occasion, we will already have your data.

In addition, if we have your consent, we will use this data to inform you by e-mail and/or mail of new products, special offers and news related to the products offered on this website, particularly related to ROBERTO & VICTORIA .

ROBERTO & VICTORIA guarantees that the data provided by clients will not be shared with third parties or companies. The data provided will be collected on the ROBERTO & VICTORIA server using the SSL protocol and its transmission will be carried out encrypted, guaranteeing their confidentiality. The server automatically recognizes: the IP address, date and time of entry and exit from the web page, as well as the files you have downloaded.

The personal data received will be treated in accordance with Organic Law 15/99 of December 13 on the Protection of Personal Data and other concordant regulations in force in Spain. Users of this website may at any time access, rectify and cancel the data included in the registration form in writing, by e-mail to info@robeto-victoria.com or by mail to the address of ROBERTO & VICTORIA , calle Dels Lledo 10, 08002 Barcelona.


For any questions, problems or need for assistance during your order, please contact our support team by email info@roberto-victoria.com or by phone +34 676544892